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Work experience

Citizens Advice Peterborough (CAP) offers engaging work experience placements in our city centre office. Each placement is designed to meet the individual needs of the person undertaking the placement.

What we can offer

  • 1-2 week(s) work experience placement
  • Informal interview/visit to CAP office prior to placement
  • Initial induction and training on personal safety and confidentiality of clients and personal data
  • Experience of a busy office environment in the city centre
  • Experience of working within the charity sector
  • Shadowing staff and volunteers who offer support and advice to a diverse range of people, many who are vulnerable, either face to face or via digital channels (phone, email, web chat)
  • Experience of planning and delivering promotional events/volunteer training
  • Experience of undertaking admin and general office duties

Suitable placement for

  • anyone aged 16+
  • people wanting to work in the charity sector/advice services
  • people who can cope with listening to client experiences that may be distressing
  • people who can understand the importance of confidentiality
  • people working towards a law degree or equivalent qualification who are seeking practical experience of advice services

For more information about our work experience offer, please contact us at

View from a work experience placement: Twiza Mutambo

I started my two-week work experience placement with Citizens Advice Peterborough on Thursday 26th July with very little knowledge of the organisation. It was a very enjoyable experience in which I was able to meet and shadow some of the staff and volunteers from different departments, which gave me a great understanding of the advice service operations.

From shadowing Chris, a digital adviser, I was able to see how Citizens Advice Peterborough respond to a range of client enquiries online by providing useful links and information via email for the clients. This gave me a good insight into the types of issues that are very common nationally. Such issues include housing, benefits and debt, which were the common advice areas particularly in Peterborough. I also saw similar issues when shadowing Karen in reception and seeing her upload different clients onto Casebook. Being able to observe the types of difficulties faced by people in Peterborough has allowed me to be more aware of situations that I didn’t really take notice of before.

During my time at Citizens Advice Peterborough, I was also able to observe Tina, one of Citizens Advice Peterborough information assessors as well as shadowing specialist adviser, Graham, as they both dealt with clients face-to-face. I found this very interesting as it allowed me to properly see the whole process of giving information and advice. From being able to observe different members of the team, I am now more aware of how Citizens Advice Peterborough operates and the amazing work they do.

Overall, my time at Citizens Advice Peterborough was made very enjoyable as the people were very welcoming and happy to have me observe what they were doing. I have acquired more knowledge of the advisory process and what different client circumstances can lead to as well as how they can be resolved if not bettered.

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