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Meet our volunteers

All sorts of people volunteer with us and for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied. Volunteering with Citizens Advice Peterborough gives you a chance to make an active difference to people’s lives in your community.

When asked about why they volunteered for their local advice centre, volunteers responded:

  • To help people of any community
  • I find the work interesting and stimulating
  • I have grown to know and like the people I work with
  • To help people of my own community
  • To give me an interest outside the home
  • To gain experience that might be useful for future employment
  • To meet new people
  • To use my skills and experience
  • To increase knowledge and learn new skills
  • To give something back and to make a contribution

Find out more about our volunteers and why they decided to volunteer with CAP by reading their stories below, or watch this short video 

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Maria, Trainee Generalist Adviser

Why did you choose to volunteer with CAP ?

Personally, I chose to work with the Citizens Advice service because I wanted to do something that utilised my previous experience. I really wanted to help people who would otherwise struggle to access advice, particularly on financial matters. Alongside this, I wanted to make a real difference to people's lives. I also enjoy being part of a team.

What you enjoy most about volunteering with CAP ?

The variety of clients I meet and the different problems I'm presented with, problem solving and seeking solutions to help clients.

Challenges of volunteering with CAP ?

There a lot of training required initially which can be quite overwhelming. However, it is all beneficial as it equips you with the knowledge you need to help clients. Some of the client's personal circumstances can be quiet challenging and it's not always possible to provide the help they need.

New skills/experience you have acquired

I've learnt a lot of information about benefits, housing, debt and how valuable the advice we provide is. Moreover, I can see how it can make an impact and benefit people's lives. I also work alongside a great team of individuals which enables me to further develop my own knowledge.

Would you recommend volunteering to others and why  ?

I would definitely recommend volunteering at CAP as the job is varied and interesting, each day is an   different experience with new clients. There are a number of volunteer roles, something to suit everybody, so give it a go as you won't regret. I certainly don't.

Gurjit, Digital Adviser

Why did you choose to volunteer with CAP ?

I chose to volunteer with CAP as I wanted to give something back to the community in which I grew up. I wanted to use my skills and spare time help people but more to gain new skills, knowledge and meet new people.

What you enjoy most about volunteering with CAP ?

I enjoy supporting people in their time of need to help them through their crisis I also enjoy providing directions to help people across all ages and backgrounds build their own skills and confidence to empower them to find information themselves via different channels.

Challenges of volunteering with CAP

The wide range of matters the bureau receives often means that there are times the problems are emotional, this has developed on my ability to see beyond a single perception and remain unbiased and impartial in the most difficult of situations

New skills / experience you have acquired

Volunteering has changed the way I see things. I have met people from all walks of life, which have helped me to build real relationships. I have gained multiple new skills that I believe will help me in the future.

Would you recommend volunteering to others and why?

I would recommend volunteering to anyone who is looking to make a difference as volunteering gives you a real-world experience. You will gain some of the most valuable life skills that will help you outside of your comfort zone by developing teamwork, problem solving and people skills.