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University Internships

Anglia Ruskin University

We hosted a university intern from Anglia Ruskin University for eight weeks to research and implement video conferencing software for client advice appointments. The internship was a great success and we were incredibly pleased with the outcomes achieved by our intern, Chandan Gopinath. We are now piloting the offer of video advice appointments with some of our referral partners. 

Internship Experience Reflection – Chandan Gopinath

Firstly, I would like to express my gratitude to Citizens Advice Peterborough for giving me an opportunity to work as an Intern for the last two months. My internship gave me an opportunity to gain more administrative skills and improve my interpersonal relationships. My internship mainly focused on suggesting a video conferencing platform to Citizens Advice Peterborough.

Although this is my first internship in the UK, I never felt pressured or overwhelmed by my work mainly due to the staff of Citizens Advice. Right from my first day of internship until the last the constant support given to me by the staff was incredible. I was constantly backed by the staff which in turn helped me to make decisions at different stages of the internship. Although I had to perform task which were outside my skillset, I was constantly given advice and suggestions to make my work effective. My friends often used to ask how my MSc. in Mechanical Engineering fits into my internship in Citizens Advice. I can now say that I have gained the administrative skills and the confidence to start building my career.

Special thanks to Helen, James and Emanuele who gave me constant support and constructive advice to make my work more efficient. I have always admired how an organization like Citizens Advice is helping people in need even at this day and age and I sincerely hope the organization continues its brilliant work in the future. I can only wish I can get a chance to work at Citizens Advice in the future.


Queen Mary University London

We hosted an intern from Queen Mary University of London for 40 hours over 5 weeks to review and improve our partner agency referral process. We were incredibly impressed with the approach taken by our intern, Harpreet, with regard to her organised approach to gathering information, researching different solutions, and analysing their potential effectiveness. We have a clear direction for our referral pathway and will be implementing the improvements Harpreet suggested.

Internship Experience Reflection – Harpreet Kaur Sangha

Thank you to everyone at Citizens Advice for allowing me the opportunity to work as a Digital Research Analyst Intern. During my internship, I researched various online referral packages and recommended which one I believe fits their requirements. 

I was given the opportunity to strengthen my communication skills. A large part of the internship revolved around communicating to various supervisors and advisors about what the current referral form is lacking. This helped me to understand the specifications of what the new referral package must consist of. 

At the end of the internship, I collated all of my findings in the form of a 1600 word report. I also made a presentation, which will be delivered to the management team at a later date. 

I would like to thank Helen for her support. She has continuously supported my decisions throughout the internship and provided me with feedback on my report and presentation, which has helped me to improve my skills in these areas. 

Although I did not have any previous Digital Research experience, after completing my internship, I have gained an insight and strengthened my skills!


Queen Mary University

We hosted a second intern from Queen Mary University for 40 hours over 5 weeks to create a database of contacts for local community groups who do not tend to engage with our advice service, and to contact a few of these communities to understand why they don’t utilise our service and how we might adapt it to better meet their needs.

Internship Reflection – Shada Aktar Ali

Firstly, I would like to thank Citizens Advice Peterborough for giving me the opportunity to work as a Harder to Reach Communities Researcher.

Through this project I have able to build, lead and carry out a project that aims at finding methods of engaging more with harder to reach communities and vulnerable people who might struggle to access the Citizens Advice Peterborough service.

During this Internship, I have developed my research, interpretative, analytical, and problem-solving skills; as well as strengthening my communication, organisation, and time management skills.

I would like to thank my supervisor, Helen Jones, for guiding me through the whole project and my colleagues for supporting me when I needed them. Through great teamwork and hard work, we were able to discover some barriers and come up with solutions that would benefit both the organisation and the various communities of Peterborough.

I would like to thank everyone else who participated to our project. Special mentions to Mr. Jawaid Khan and Mr. Mohamed Hakim, without whose contributions we would not have achieved such great results.

Throughout my time spent at Citizens Advice Peterborough, I have enhanced my IT skills, interpersonal relationships, and writing and presentation skills; but most importantly I have had the opportunity to be part of a project whose sole purpose is to improve the future of the local communities within Peterborough.

This experience has contributed greatly to my own personal and professional growth; and I could not have had a better project, organisation, and team to explore my passions, strengths, and aspirations.

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