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Volunteer with us

Citizens Advice Peterborough depends on volunteers

Citizens Advice Peterborough provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. We currently have around 50 volunteers working with us and we recruit new volunteers throughout the year.

If you would like to apply to volunteer with us, please see our welcome pack and our available volunteer positions below.

If you are interested in volunteering, but are not sure if the Advice Sector is for you, why not look at the other volunteering options available in Peterborough through the Peterborough Volunteer Centre

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Volunteer Information Assistant

Volunteer Front of House Worker / Information Assistant

Volunteer Role Description

Purpose of the role

  • To ensure that CAP is a professional, welcoming and accessible place for clients to visit and that clients requirements are facilitated where reasonable.
  • To be the first point of contact in welcoming clients, providing information and ensuring clients are dealt with according to agreed CAP systems and protocols.
  • To support the key self-help aspect of the service and provide help to those needing assistance to help themselves.
  • To provide administrative support for the service by answering the phone, booking appointments when necessary, and managing the queue.

Main duties and responsibilities include:

  • Welcome clients coming into CAP contact area.
  • Explain waiting times and process to clients.
  • Provide information about CAP and other advice services to clients from a diverse range of backgrounds and cultures.
  • Work collaboratively with other colleagues involved in the advice work process.
  • Provide a service that is based on empathy, sensitivity and respect for clients and colleagues.
  • Acknowledge children and / or any special needs [protected characteristics] and take appropriate action.
  • Maintain confidentiality about clients issues and their contact with the charity.
  • Consult Senior Advice Workers when necessary and appropriate.
  • Work within agreed CAP systems, procedures and protocols.
  • Answer the telephone and refer calls or take messages accurately.
  • Provide client with information where appropriate, including details of other agencies, and point out leaflets / factsheets from the Citizens Advice public website.
  • Maintain stocks of stationery, leaflets and posters.
  • Update public information materials and information.
  • Use IT for record keeping.

Personal skills and qualities that an information assistant requires:

  • Friendliness, approachability and empathy.
  • Commitment to the Aims and Principles of the CAP service including the service's equality and diversity policies.
  • An understanding of discrimination and the ability to identify issues or the willingness to learn about the subject area.
  • Excellent verbal communication skills including telephone skills.
  • Ability to access relevant signposting information including electronic and written materials.
  • Ability to implement administrative policies and procedures in a busy work environment.
  • Good IT skills, including Word, email and internet.
  • Flexibility and willingness to work as part of a team.

Awareness of the potential needs of, and demands placed on, vulnerable clients.

Online Volunteer Application Form

Download Volunteer Application Form

Completed application and diversity monitoring forms should be returned to:

Available Trustee Board Positions

Citizens Advice Peterborough is looking for volunteer trustees to help lead our charity

Could that be you?
Do you want to help your community?
Do you want to help change things for the better?
Do you want to get involved in running an influential and important local charity?

If so please find below our avaliable positions and an application form you need to fill out.


General Trustee

Please send to all applications or enquiries regarding the trustees roles to