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Volunteer with us

Citizens Advice Peterborough depends on volunteers

Citizens Advice Peterborough (CAP) provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. We currently have around 80 volunteers working with us and we recruit new volunteers throughout the year.

CAP seeks to recruit a variety of volunteers from all backgrounds as we value all experiences and skills, including community languages. We are an inclusive service and you can read more about this in our Equality and Diversity policy. New volunteers are expected to attend a face to face induction and commit to a training programme covering all elements of our work before starting to interact with clients.

To find out more about volunteering with CAP, please read our New Volunteer Information pack. You will also find more details about our volunteer opportunities below.

If you are interested in volunteering, but are not sure if the advice sector is for you, why not look at the other volunteering options available in Peterborough through theĀ Peterborough Volunteer Centre

How to get involved

You can view our current volunteer opportunities in the drop down boxes below. Not sure which role is for you? Take the Citizens Advice volunteer quiz to help you decide.

We’re recruiting! We are currently recruiting new volunteers for a few of our roles (Generalist Adviser, Digital Chat Volunteer, Marketing & Comms Assistant and Research & Campaigns Assistant. Further details of these roles can be found below.

Our recruitment process. If you are interested in volunteering with us, please complete our Expression of Interest form and we will contact you with additional information about the volunteer recruitment process. This will involve completing an application form and providing two references, attending an informal telephone interview and undertaking a practical task.

If your volunteer application is successful, we will invite you to attend an induction session and undertake your initial training. We look forward to welcoming you to our team.

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Admin Assistant

Digital Chat Volunteer

Events Assistant


Generalist Adviser

Help to Claim UC

Marketing and Communications Assistant

Research and Campaigns Assistant

Research and Campaigns Coordinator


As an independent charity, Citizens Advice Peterborough (CAP) is overseen by its own board of trustees. The board is collectively responsible for the governance of the charity, including setting an overall vision; this can broadly be defined as:

  • holding staff accountable, and being ultimately accountable for the activities of the service
  • providing leadership to all in the charity
  • developing policy
  • strategic oversight

The board is responsible for maintaining a high-level overview of the charity and its place in the community, and using that to make long-term decisions about strategic direction and values, and to safeguard the good name and ethos of the charity and the Citizens Advice service. As the governing body, it has overall responsibility for the management of the charity. If you are interested in becoming a trustee with Citizens Advice Peterborough please click here.