Citizens Advice Peterborough Services to change to help address the city’s housing crisis
From 1 April 2020, Citizens Advice Peterborough is to close its face to face drop-in service. This closure forms part of a wider package of changes that are to take place over the next 12 months which are designed to help the charity deal with shrinking budgets and a change in how people like to access information.
Citizens Advice Peterborough will be moving to a telephone based assessment and appointments service from 1st April 2020. The service will be available from 10:00 to 16:00 Monday to Friday. Clients can receive information on their problems and where necessary an appointment with a skilled adviser. Citizens Advice Peterborough think this will make the service more accessible to people who will no longer need to queue in person for an appointment. Clients can access the new service on 0344 499 4120.
Citizens Advice Peterborough has an important job to do providing information, advice and support to the City’s residents, in particular, that which helps them avoid homelessness. In 2019, Citizens Advice Peterborough supported 726 clients who presented with homelessness issues
Coupled with this, there has been a 18% rise in the number of people accessing services via the telephone, website and social media. The charity is now adapting its services to address all these issues.
Keith Jones, Chief Executive at Citizens Advice Peterborough said: “We will continue to give people within Peterborough the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. Instead of coming into the office, they will need to head to our website, telephone or social media where they will be able to find information and support to help them make the best choices for themselves.”
Councillor Irene Walsh, Cabinet Member for Communities for Peterborough City Council, said: “Citizens’ Advice Peterborough provides a valuable service for residents and we hope that the new way of accessing support will make it easier for people to get help and advice. We know that not everyone has access to a computer or knows how to use the internet. For those people, they can use computers at any of the ten libraries across the city where staff will be able to assist customers to get online if needed. In addition, Vivacity runs regular computer courses.”
- Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services https://www.citapeterborough.org.uk
- Services can be accessed in the following ways:
- Advice Line, Monday to Friday 10am to 4pm: 0344 499 4120, or if you are calling from a mobile: 0300 330 0650
- Website: https://www.citapeterborough.org.uk/get-help/
- Facebook: https://www.facebook.com/citizensadvicepeterborough/
- Twitter: @PeterboroughCAB
- For a list of the libraries, computer literacy courses and help accessing the internet, please visit: https://vivacity.org/libraries-archives/your-local-library/
- Interviews with Citizens Advice Peterborough can be arranged. Please contact Becky Slack at Slack Communications at firstname.lastname@example.org or on 07854 221568 to arrange.