Monday          9.00am - 12.00pm     1.00pm - 4.00pm

Tuesday         9.00am - 12.00pm     1.00pm - 4.00pm

Wednesday    9.00am - 12.00pm     1.00pm - 4.00pm

Thursday       9.00am - 12.00pm     1.00pm - 4.00pm

Friday            9.00am - 12.00pm     1.00pm - 4.00pm

When you arrive at our office you will be asked to complete a brief form. You will then be seen by a trained advice worker who will discuss your options with you and agree your best next step. The majority of our clients will access self help via tablets located in our information area.

Advice Line: 0344 499 4120
If you are calling from a mobile: 0300 330 0650

Monday          10.00am - 4.00pm

Tuesday         10.00am - 4.00pm

Wednesday    10.00am - 4.00pm

Thursday       10.00am - 4.00pm

Friday            10.00am - 4.00pm

Outside of these hours and when all of our operators are busy an automated attendant system is in operation.

We are now running drop in services across the city, We will be located at the following locations:

Orton Library – Monday 2pm to 4:30pm

Central Library – Tuesday 1:30pm to 4:30pm

Bretton Library – Wednesday 1:30pm to 4:30pm

Werrington Library – Thursday 2pm to 4:30pm

We will also be operating an appointment only service from Boroughbury Medical Centre, Central Medical Centre and Lakeside Healthcare at Yaxley, you can book an appointment at your GP Medical Practice.

Click here to give some feedback or make a complaint about our services

Click here to see our complaints procedure