About us - Citizens Advice Peterborough | Citizens Advice Peterborough

Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services. Due to the Covid-19 pandemic, our face to face service has ceased. You can contact us by calling our Adviceline freephone number. See our Contact Us page for further details.

We are a progressive and dynamic advice service, operating from our city centre base, with a dedicated telephone advice centre and a range of outreach locations, we employ approximately 16 staff supported by 50 volunteers. Our approach is client centered and focused on a commitment to quality and diversity.

We are not just here in times of crisis – we also use client’s stories anonymously to campaign for policy changes that benefit the population as a whole.

Aims & Principles of Citizens Advice Peterborough

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

To provide the advice people need for the problems they face
To improve the policies and practices that affect people’s lives

The Trustee Board

All local Citizens Advice are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Officer but our Trustees: –

Set the overall direction and support the development of the charity
Ensure the charity meets the needs of the local community and the Citizens Advice membership standards
Employ Citizens Advice Peterborough staff and control the charity finances
Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
Ensure the charity complies with relevant laws

Research and Campaigns

The stories clients share give us a unique insight into the problems faced by people in Peterborough and the UK. We advise thousands of Peterborough people each year and campaign to improve the lives of our clients and make society fairer. To learn more about some of our research and campaigns work go to our Research and Campaigns page.