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Latest news stories

New mural to raise awareness of the dangers of using loan sharks

Citizens Advice Peterborough works with Stop Loan Sharks to create a graffiti mural on their city centre shop front.  Citizens Advice Peterborough has secured funding from the Stop Loan Sharks Community fund – provided by the England Illegal Money lending team (IMLT) –  to produce a graffiti mural on the shutter door of their office premises on St. Mark’s... Read more »

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Energy Redress Scheme

Are you a homeowner or renting your current home and you’ve been surprised by higher energy bills than expected? Are you currently, or have you recently, struggled to pay your energy bills and have wondered what you can do about it? Simple Energy Advice is aiming to improve the way a government web service can... Read more »

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Need money advice? Call our national debt helpline

Our debt helpline helps people all over England deal with their debts, maximise their income and improve their overall budgeting skills. Since the launch of the national helpline in February, we’ve already answered thousands of calls. Often our advisers support people through extremely challenging times in their lives. Their work is vital. So it’s important... Read more »

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NRPF survey now live! Participants receive £10 for taking part

Ending the No Recourse to Public Funds (NRPF) condition is one of the priority campaigns for national Citizens Advice. To find out more about people’s experiences, we launched a survey this week. The survey will be live until mid August and are looking for people who have NRPF attached to their visas to participate. The... Read more »

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Renew your tax credit claim

HMRC is reminding tax credit claimants that they have until 31 July 2021 to renew their claims. According to HMRC, 440,000 claimants have yet to renew their claims. More than 2.5 million annual tax credits packs were posted to claimants between late April and early July 2021. Claimants will have either received an ‘auto-renewal’ reminder... Read more »

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Need advice? Here’s how to contact us

Call our Adviceline number (freephone from landlines and mobiles): 0808 278 7850 Visit the Citizens Advice website to access self-help information and useful templates or to web-chat with a trained adviser.  

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Survey for Legacy claimants moving to Universal Credit

Citizens Advice is doing some research to understand people’s experiences of moving from legacy benefits (such as Employment and Support Allowance, Jobseekers Allowance, Income Support, Housing Benefit, and Working and Child Tax Credits) onto Universal Credit. We want to understand more about how people will adjust to claiming Universal Credit and managing their claim.  We... Read more »

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EUSS paper application forms can now be downloaded

It’s less than 2 weeks before the deadline for EU Settlement Scheme applications. If you are struggling to apply, the EU Settlement Scheme paper application forms freely available online. The forms should only be used when you are having significant difficulty applying through the online application process, that cannot be resolved with support from our... Read more »

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